What information is required when contacting Dell Tech Support?īefore contacting Dell Tech Support, get the following information ready:.To switch the pen to active mode again, press the tip or any side button. If the tip or side buttons have not been pressed for 10 minutes, the pen goes to sleep mode where the power consumption is lower. The pen does not have a power off option. Pressing the tip is equivalent to writing and this drains the battery. For example: When storing the pen, make sure the pen is secure so that the tip is not accidentally pressed. To preserve battery life, ensure that the tip is not pressed when the pen is not in use. The pens use two 319 coin cell batteries. Refer to the list of Compatible Systems.Īlkaline batteries are recommended for these pens. Your system is not compatible with the pen. I installed the Active Control Panel but got an error message: “A supported tablet was not found.” What is the issue?.Install the Windows update KB2968599 from the Microsoft website. Windows update KB2968599 is not installed on the device. Pressing the top button twice in succession does not capture a screenshot. Test the barrel buttons in OneNote or another application that supports these features.
The coin cell batteries are out of charge.ĭefault functions for the barrel buttons do not work.įunctions have no support by the application. Remove the pen from the Bluetooth list in the device and pair it again. Pen is not paired correctly with the device. Pen writes intermittently, stops writing, or the barrel buttons stop working.Įnsure that the coin cells battery holder is tightened firmly into the top cap. Install the latest Bluetooth driver on the device. The AAAA battery is not installed correctly.Įnsure that the AAAA battery is inserted with the positive side facing in.Ĭannot pair pen with device via Bluetooth.Ĭoin cell batteries are not installed correctly.Įnsure that the coin cell batteries are installed with the correct polarity.Įnsure that the coin cells batteries holder is tightened into the top cover.īluetooth driver on the device is outdated. Supported Operating Systems are: Win 8.1, Win 10. The Active Pen Control Panel for the Dell Active Pen PN557W can be downloaded on the Dell Support Site. The Active Pen Control Panel for the Dell Active Pen PN556W can be downloaded on the Dell Support Site. Read more: 30 Gram Chinese Gold Panda Coin (Random Year, Sealed) l JM Bullion™ Drivers
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